Citizen App Not Running Issue While Updating There is a problem that the app does not run after installing the update that came to the citizen app. There is a problem that the app does not work when updating the version 2.0.16 available in the Android version of the app.
As soon as the user opens the app, a pop-up information appears that the update is available. Following that, if you want to update the app, you will see a notification saying ‘Restart App’. But even when restarting the app, the same notification comes again.
On this matter, a representative of Citizen App, “We sent an important security update. It is doing a ‘force restart’.” According to him, this problem is solved by uninstalling the app and reinstalling it.
To reinstall the app and use it, the user has to fill in the details of his mobile number, citizenship number, date of birth, date of citizenship issue, and district where citizenship was issued. After filling in all these details, the app opens.