Apple can’t repair older out of warranty watches during the ban were informed in a company memo this week that it will no longer replace out-of-warranty models going back to the Apple Watch Series 6, Bloomberg News reported on Thursday.
The iPhone maker is in the midst of a patent dispute related to a technology used in newer models of its watch. Apple said on Monday it would pause sales of its Series 9 and Ultra 2 smartwatches in the U.S. from this week in relation to the patent dispute over the technology that enables the blood oxygen feature on the devices.
Company representatives were told to inform affected customers that they will be contacted when hardware replacements are allowed again, according to the report.
Some of the issues, such as the type of watch, happened at Apple. Some users will sell their products from online stores to deal over there.